3
min read
Sep 1, 2023
In the current context of labor shortages, robotized sorting lines are undeniably a promising solution for optimizing sorting operations for reusable materials. These advanced technologies offer greater efficiency, unrivalled precision and enhanced productivity. But it's crucial not to underestimate an equally essential aspect: after-sales service.
Indeed, it's important to consider after-sales service when purchasing a robotized sorting line. Because while investing in such technology may seem like an obvious decision, it's essential to turn to a partner who offers quality support, expert advice and responsive assistance to ensure the longevity and optimum performance of your investment.
1. What is Waste Robotics after-sales service?
With our after-sales service, you benefit from competent and responsive technical support. Our team of experts is there to maximize the performance of your robotic line by providing you with precise advice and rapid solutions. We'll be there to make sure performance is achieved! What's more, our enhanced customer service is designed to meet your specific needs, whether in English or French, through multiple communication channels such as telephone, e-mail and online chat. We are committed to finding optimal solutions and ensuring your satisfaction.
2. What sets Waste Robotics' after-sales service apart?
Our differentiation is based on several key elements. Firstly, our responsiveness and technical expertise guarantee you fast, efficient solutions. Secondly, our personalized approach considers your specific needs and adapts our services accordingly. What's more, our proactive follow-up and transparency ensure smooth collaboration and clear communication throughout the resolution of your situation. Thirdly, by means of spontaneous questionnaires, we constantly assess your satisfaction, with the aim of continually improving our processes and services to offer you an exceptional customer experience. Fourthly, through data analysis, we can offer you further sorting opportunities to increase purity and profitability. And fifthly, using FANUC's ultra-robust, long-lasting robots gives you peace of mind that their worldwide network of support and technicians can address any situation in the shortest possible time.
3. Why do our customers trust us?
Customer loyalty is at the heart of our approach. We are committed to providing excellent customer service by being responsive, friendly and competent. What's more, we personalize the customer experience by considering your specific needs and offering tailor-made solutions, including software upgrades done remotely via secure internet. Our after-sales service ensures continuous support to keep your robotic line running smoothly. What's more, we offer you added value through complementary services that constantly optimize your operations. Finally, we collect your valuable feedback so that we can continuously improve and offer you even better after-sales service.
‘’A real pleasure working with Waste Robotics. Developing something that works in our plant for our needs was easy (for us!) The crew is creative, knowledgeable and thorough with training and making sure that the process is easy and that the robots are very user friendly.’’ -Shannon Dwire, President at Millennium Recycling
''With our continuous system monitoring service, we can take a proactive approach to equipment performance and maintenance, which significantly reduces non-productive downtime for our customers. By constantly improving our solutions in partnership with our customers, we develop strong links with all users of our systems. Our service team is made up of passionate, highly qualified professionals with extensive expertise. We strive to deliver an exceptional return on investment to our customers who choose the high-tech route to contribute to a better, greener world''. -Benjamin Houle, After-Sales Service Director at Waste Robotics
4. What are the environmental convictions of Waste Robotics and our after-sales service?
We are fully committed to ensuring the efficiency and durability of your robotic sorting equipment, while respecting the environment by reducing waste and maximizing the use of your resources. What's more, our eco-friendly approach is reflected in our maintenance and repair practices, which encourage the recycling of used parts whenever possible. With our dedicated customer support, you can rest assured that your robotized sorting line is operating efficiently and in an environmentally friendly manner.
5. Conclusion
All in all, investing in a robotized sorting line is a wise choice to improve your recycling operations. However, don't forget that after-sales service is just as crucial in ensuring the longevity and optimum performance of your investment. With our expert after-sales service, you benefit from expert technical support, proactive follow-up and an environmental value proposition.
Contact us today to find out how our team can help you optimize your robotized recycling sorting line! Together, we'll build a sustainable future for your business and our environment!
